Privacy Policy – hhh5 Online Betting Platform Pakistan

01 Introduction

hhh5 ("we", "us", "the Platform") operates the online sports betting and gaming platform available at hhh5.vu. This Privacy Policy explains what personal data we collect from users in Pakistan, how that data is used, who it may be shared with and how long it is kept.

We take the privacy of our users seriously. As a platform that processes PKR financial transactions and holds account information for registered users, we are committed to handling personal data with care, using it only for the purposes set out in this policy and protecting it with appropriate security measures.

This policy applies to all personal data collected through the hhh5 website and any associated mobile application. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

02 Data We Collect

We collect personal information in three main ways: information you provide directly, information generated through your use of the platform and information from third-party service providers such as payment processors and identity verification services.

We do not collect sensitive categories of personal data such as political opinions, religious beliefs or health information. If you contact support and choose to share information of this nature in the context of a responsible gaming request, it will be treated with the highest level of confidentiality.

03 How We Use Your Data

Your personal data is used exclusively for the following purposes. We do not use it for any purpose that is incompatible with what is listed here:

• Account management: Creating, maintaining and securing your hhh5 user account.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments.
• Identity verification: Confirming your age, identity and eligibility to use the platform.
• Fraud prevention: Detecting and investigating suspicious account activity , unusual betting patterns and potential abuse of bonuses or promotions.
• Customer support: Responding to your queries, complaints and account-related requests.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and providing appropriate self-management tools.
• Platform improvement: Analysing usage patterns to improve the performance, features and usability of the hhh5 platform.
• Marketing communications: Sending you information about promotions, bonuses and platform updates — only where you have opted in to receive such communications.

We rely on contract performance as the legal basis for processing data related to your account and transactions. We rely on legitimate interest for fraud prevention, security and platform improvement. We rely on your consent for marketing communications, which you may withdraw at any time.

04 Payment Data

All PKR deposits and withdrawals on hhh5 are handled through trusted third-party payment processors who specialise in secure financial transaction management. The platform supports JazzCash, Easypaisa, Raast, bank transfer and standard debit or credit cards.

When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment processor over an encrypted connection. hhh5 does not store full card numbers, mobile wallet PINs or bank account passwords on its own servers. We retain only the transaction reference, amount, timestamp and the masked identifier associated with your payment method — for example, the last four digits of a card or a partially masked mobile number — so that we can reconcile your account records.

05 Data Sharing

hhh5 does not sell your personal data to third parties. We may share your information with the following categories of recipients only where necessary and only to the extent required:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners require transaction data to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may process your identity documents to confirm your eligibility to use the platform.
• Fraud prevention services: Specialist providers may receive technical data such as IP addresses and device identifiers to help detect and prevent fraud.
• IT and hosting providers: Infrastructure partners who host and maintain the hhh5 platform under strict data processing agreements.
• Legal and regulatory obligations: Where we are required by law to disclose personal data, we will do so. We will notify you where permitted.

All third-party service providers who handle your data on our behalf are bound by contractual obligations to process it only for the specified purpose, to keep it secure and not to share it further without authorisation.

06 Cookies and Tracking

hhh5 uses cookies and similar technologies to operate the platform, remember your preferences and analyse how the site is used. Cookies are small text files stored on your device by your browser. They do not contain your financial information or passwords.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and keeping your bet slip active. These cannot be disabled.
• Analytical cookies: Help us understand how users navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Preference cookies: Store settings such as your preferred language, display options and notification preferences so you do not need to re-enter them each visit.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some platform features. hhh5 does not use third-party advertising cookies or tracking pixels for external advertising networks.

07 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with any legal obligations, resolve disputes and enforce our agreements. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure to satisfy record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction for financial record-keeping purposes.
• Betting activity logs: Retained for up to two years from the date of each betting event unless required longer for dispute resolution.
• Support communications: Retained for up to three years from the date of the last correspondence.
• Technical and session data: Typically retained for up to 13 months from the date of collection.

Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, it is securely deleted or anonymised.

08 Security

hhh5 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information from unauthorised access, accidental loss, disclosure or destruction. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Access controls ensuring that only authorised personnel can access personal account data, on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities.
• Two-factor authentication available for user accounts to provide an additional layer of login security.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

09 Your Rights

As a user of the hhh5 platform you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your registered email address and a description of your request:

• Right of access: You may request a copy of the personal data hhh5 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: You may request that your personal data be deleted where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances you may ask us to limit how we use your personal data while a concern is being investigated.
• Right to withdraw consent: Where we rely on your consent to process data — such as for marketing communications — you may withdraw that consent at any time without affecting any prior processing.
• Right to object: You may object to processing carried out on the basis of our legitimate interests where you feel your individual rights outweigh those interests.

We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may require additional time and will notify you accordingly.

10 Minors

The hhh5 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the user meets the minimum age requirement, and we carry out identity verification to confirm this.

If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered an account on hhh5, please contact support immediately so we can investigate and take appropriate action.

11 Changes to This Policy

hhh5 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are significant, we will make reasonable efforts to notify active users via email or an in-platform notification before the changes take effect. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you stay informed about how your data is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how hhh5 handles your personal data, please contact our support team. We are available around the clock and will do our best to respond promptly.

You may also find answers to common account and platform questions on our FAQ page.